Refund Policy
Thank you for choosing Sahan Holiday Inn. We value your satisfaction and strive to provide you with the best experience possible. If, for any reason, you are not completely satisfied with your stay, we are here to help.
Returns
We accept cancellations and changes within 7 days before your check-in date. To be eligible for a refund, the reservation must be canceled or modified within this timeframe.
Refunds
Once we process your cancellation or change request, we will notify you of the status of your refund. If your request is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any booking fees incurred during the initial reservation.
Exchanges
If you would like to change your room type or dates, please contact our customer support team within 2 days of your original booking. We will provide you with further instructions on how to proceed with the exchange.
Non-Refundable Items
Certain bookings are non-refundable. These include:
Special promotional bookings
Last-minute reservations
In the unfortunate event that your room is not up to standard, please contact us immediately. We will arrange for a room change or issue a refund, depending on your preference and room availability.
Return Shipping
If the return is due to our error (e.g., wrong booking or defective room), we will handle any additional costs associated with changing your reservation.
Processing Time
Refunds and exchanges will be processed within [X] business days after we receive your request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.